We are happy to answer your most frequently asked questions to make your experience with SeatourSicily as smooth as possible. Here are some answers to the most common doubts:
If you have made a fixed-date booking and the weather conditions are not suitable for carrying out the activity safely (in the guide's expert opinion), you will be refunded the full amount paid. The guide may propose an alternative date or time to carry out the activity. You are free to choose whether or not to accept these proposals. If you cannot retrieve it, we will proceed with a full refund!
For this activity the cancellation policy is flexible. A full refund is guaranteed if you cancel within 5 days of the activity start date. Within 4 and 3 days of the activity start date you will get a 50% refund of your booking. You can find the full policy in the Cancellation Policy section.
At SeaTourSicily you can pay with Bank Transfer or any credit card,  prepaid card rechargeable (including Postepay) of the Visa, Mastercard, Maestro, American Express circuits. We also accept debit cards if enabled for online payments. You can also use the digital wallets Apple Pay and Google Pay.
No! No animals of any kind are allowed on board.
YES! You may bring food from home to consume on board with the exception of peaches. You must ask the on-board staff before consuming.
No! Shoes of any kind or type are not allowed on board, you go barefoot.
No! The dinghy tour is not recommended for people who suffer from seasickness and use medication or alternative methods to alleviate the symptoms.
No! Smoking is absolutely forbidden, whatever kind it is, even the electronic cigarette is forbidden.
No! No detergents may be used on board.
No! You are not allowed on board if you cannot swim.
Yes! Children who use armrests for swimming can make the tour, provided the parent stays with the child at all times.
We hope these answers have been helpful to you! If you have any other questions or doubts, don't hesitate to contact us. We are here to help you plan your next adventure in Sicily with SeatourSicily!
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