Search frequently asked questions the topic of your interest. First, if you wish, you can read how it works the reservation
You can check the availability of each tour by clicking on the date fieldpopulated with the first available date, which can be found in the booking box (to the right of the title when browsing from a PC/Mac, while from a smartphone by clicking on "Book"): a calendar will open showing the days for which it is still possible to make a reservation request.
In the same way you can control the available times by clicking on the field populated with the first available time. Schedules may vary depending on the day of the week and the time of year, so we recommend that you check the times each time you select a different date.
If a tour turns out 'Not bookable' unfortunately we are unable to tell you by when it will resume regular operation. You can check periodically for new availability.
You can send a reservation request directly from the page of the tour you have chosen by selecting date, time and number of participants and clicking on the "book“.
The chosen product will be added to the trolley and the shopping cart icon will appear in bottom left and in top right of the booked tour page.
In the next step, you will be asked to enter your personal data and, if available, any promotional codes.
By clicking on "continued", you will be able to view a summary of your booking.
Moving on, you will be asked whether you wish to purchase insurance (offered by a third company, for which we are not responsible) or proceed with the service provider's standard refund terms.
After clicking again on 'continued", you can choose the payment method.
When the booking request is sent, the system will authorise the amount by debiting immediate and the reservation will be instantly confirmed.
If an availability or connection problem with your bank occurs during the transaction, the booking will fail and you will have to try again.
Some credit institutions show late charges. If you have any doubts about debits to your account, we advise you to contact your card issuer.
If your reservation has been confirmed, you will find theexact address of the meeting point in theconfirmation email which contains the ticket for the purchased experience.
If you have difficulty finding the meeting point, contact us at the number indicated in the booking confirmation.
If your reservation was confirmedthe system sends an automatic e-mail with a summary of the reservation made and the ticket of the booked experience.
If you got the date and/or time of the booking you can contact us via chat, email or telephone and we will be happy to help you modifying your request. Remember, however, that if the booking has already been confirmed, you can only request changes if, by applying the Terms of Cancellationa full refund is provided. Otherwise, we cannot guarantee the change, but we will do our best to look for a solution to help you avoid losing your reservation.
If you incorrectly entered the number of participants in your booking please contact us via chat "WhatsApp"email or telephone and we will be happy to help you.
If you mean add of the participants in your booking, you can do this yourself by making a new reservation for the same date and time for the participants you wish to add.
If instead you have to reduce of one or more participants in your booking, you can get the refund for each quota if the timing of the Terms of Cancellation allow it.
In case your booking has already been confirmed, you can request, via 'WhatsApp' chat, email or telephone, the change of activity if for the Terms of cancellation linked to the purchased tour, a full refund is still available.
If you have made a booking and the weather conditions are not suitable safe conduct of the tour (in the skipper's expert opinion), you will be refunded the full amount paid. We can offer you an alternative date or time in which to conduct the tour. You are free to choose whether or not to accept these proposals. If you cannot retrieve it, we will proceed to the total reimbursement!
If the timing of the Terms of Cancellation allow, please contact our customer service at the dedicated email address: support@seatoursicily.it.
At SeaTourSicily you can pay with any credit card, prepaid card rechargeable (including Postepay) of the Visa, Mastercard, Maestro, American Express circuits. We also accept debit cards if enabled for online payments. You can also use the digital wallets Apple Pay and Google Pay.
In case you want to add participants o exclusions to your reservation or modify the serviceyou may be required to pay the price difference on site directly to the skipper on the day of the tour, but only after agreeing any changes with us.
Refunds of bookings are made respecting the Terms of Cancellation of the booked service.
You can also contact our customer service at the dedicated email address: support@seatoursicily.it.
The Customer acknowledges and accepts that the payment and booking process for the Services offered on the Website is managed through a third-party platform called Holidoit.
SeaTourSicily does not directly collect any payments at the time of booking and does not receive the sums paid by the Customer until the booked Service has been duly performed.
Therefore, any issues relating to payments, charges, unsuccessful transactions, refund requests, disputes or other financial matters should be addressed to exclusively to the Holidoit platform, as the entity responsible for managing payments.
SeaTourSicily cannot be held liable in any way for disruptions, delays, errors or disputes relating to the management of payments made through Holidoit, as it is not involved in any direct relationship between the Customer and the aforementioned platform with regard to the financial aspects of the transaction.
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