Search frequently asked questions the topic of your interest. First, if you wish, you can read how it works the reservation
To log in to SeaTourSicily, simply click on the user icon "Sign in'in the top right-hand corner on any page of the site, whether you are browsing from a PC or a smartphone.
Once you have logged in to your personal area, you will find inside the Control Panel, yours Reservationsyour Favourites and information about your Profile.
If you do not yet have an account, you can register by entering your full name username, e-mail and choosing a password. Alternatively, you can continue by logging in with your Google or Facebook account.
If you want to modify your email address or the telephone number where you can receive information on your bookings, access your personal area, you will find inside the Control Panel the section Settings from where you can modify your personal information. Remember to check that the data you have entered is correct, otherwise you will not be able to receive communications regarding your bookings.
If after 15 minutes of booking on SeaTourSicily you have not received an email, try looking in the box Spam. Also check that the Inbox is not fullas it would prevent the delivery of new messages.
In case you cannot find the e-mails, please call us or write to us indicating a new e-mail address to which communications should be sent.
Some services only take place when a certain minimum number of participants. This specification can be found in the 'Other Information' section of the page of each tour concerned.
This does not mean that you have to book for that minimum number of people, but that the tour will have to reach that number with other participants in order for it to take place.
If the minimum number of participants is not reached, we will contact you to offer you some alternative dates in which to carry out the activity. If you cannot accept any of the proposed alternatives, you may request the refund.
You can check the availability of each tour by clicking on the date fieldpopulated with the first available date, which can be found in the booking box (to the right of the title when browsing from a PC/Mac, and from a smartphone by clicking on 'Book Now' in the bottom right-hand corner): a calendar will open showing the days for which it is still possible to make a booking request. In the same way you can check the available times by clicking on the field populated with the first available time. Schedules may vary depending on the day of the week and the time of year, so we recommend that you check the times each time you select a different date.
If a tour turns out 'Not bookable' unfortunately we are unable to tell you by when it will resume regular operation. You can add it to your favourites so that new availability can be checked.
You can send a reservation request directly from the page of the tour you have chosen by selecting date, time and number of participants.
On the next page you will be asked to enter your personal data and choose the method of payment.
When you send your booking request, we make a pre-authorisation of the amount, but we charge you nothing. The charge is only made when your booking is confirmed, usually within 48 hours (but often happens within the same day). Some credit institutions may also show pre-authorisations on the statement, but this does not indicate an actual debit. If you have any doubts about debits to your account, we recommend that you contact your card issuer.
If your reservation has been confirmed, you can find theexact address of the meeting point in theconfirmation email or in your personal areain the 'Reservations' section by clicking on the button "Details".
If you have difficulty finding the meeting point, please contact us at the number indicated in your booking confirmation.
If your booking has been confirmed, you can find your reservation in thepersonal areain the section Reservations.
In addition, by clicking on the Exportyou will be able to download your reservation and the contract of Boat Hire in format PDF.
We suggest you read the contract of Boat Hire before going to the meeting point.
If you got the date and/or time of the booking you can contact us via chat, email or telephone and we will be happy to help you modifying your request. Remember, however, that if the booking has already been confirmed, you can only request changes if, by applying the Terms of Cancellationa full refund is provided. Otherwise, we cannot guarantee the change, but we will do our best to look for a solution to help you avoid losing your reservation.
If you made a mistake in entering the number of participants in your booking, please contact us via WhatsApp, Telegram, email or telephone and we will be happy to help you.
If you mean add of the participants in your booking, you can do this yourself by making a new reservation for the same date and time for the participants you wish to add.
If instead you have to reduce of one or more participants in your booking, you can get the refund for each quota if the timing of the Terms of Cancellation allow it. In the event that your reservation had not yet been confirmedwe will immediately proceed to the cancellation of the same so that a new bookingautonomously.
If your reservation has not yet been confirmed, you can contact us, informing us of theID of your request and the new tour with which you intend to modify it.
In case your booking has already been confirmed, you can request, via "WhatsApp, Telegram" chat, email or telephone, the change of activity if for the Terms of cancellation linked to the purchased tour, a full refund is still available.
If you have made a booking and the weather conditions are not suitable safe conduct of the tour (in the skipper's expert opinion), you will be refunded the full amount paid. We can offer you an alternative date or time in which to conduct the tour. You are free to choose whether or not to accept these proposals. If you cannot retrieve it, we will proceed to the total reimbursement!
ccede to your personal area with email and password and enter the "Reservations".
If the timing of the Terms of Cancellation allow it, you can cancel it by clicking on "Cancel Reservationthe payment authorisation will be issued automatically and the amount will be available again in a few days on the payment method used.
At SeaTourSicily you can pay with Bank Transfer or any credit card,  prepaid card rechargeable (including Postepay) of the Visa, Mastercard, Maestro, American Express circuits. We also accept debit cards if enabled for online payments. You can also use the digital wallets Apple Pay and Google Pay.
When making a booking request, SeaTourSicily only makes a pre-authorisation, we cannot so charge you more than the one pre-authorised for the tour and the participants you selected.
In case you want to add participants to your reservation or modify the service with one of higher value, you may be required to pay the price difference on site directly to the skipper on the day of the tour, but only after agreeing any changes with us.
Refunds of bookings are made respecting the Terms of Cancellation of the booked service.
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